Shipping policy

Shipping Policy

Last updated: March 2026

1. Order Processing All orders are processed within 1-3 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations We currently ship to the United Kingdom and selected international destinations. If your country is not available at checkout, please contact us at support@baselinestriking.co.uk

3. Delivery Timeframes

Please note these are estimates and may vary due to customs processing, courier delays, or high-demand periods.

4. Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders — check our current promotions at checkout.

5. Order Tracking Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery progress. Please allow 3-5 business days for tracking information to update after dispatch.

6. Customs & Import Duties (International Orders) For orders outside the UK, customs duties and import taxes may apply and are the responsibility of the customer. Baseline Striking is not responsible for any customs delays or additional charges imposed by your country's customs authority.

7. Lost or Delayed Parcels If your order has not arrived within the estimated timeframe, please:

• Check your tracking information for updates
• Allow an additional 5 business days before contacting us
• Contact us at [your email address] if your parcel is significantly delayed

We will work with our shipping partners to resolve any issues as quickly as possible.

8. Incorrect Delivery Address Please ensure your delivery address is correct at checkout. Baseline Striking cannot be held responsible for orders delivered to an incorrect address provided by the customer. Contact us immediately at [your email address] if you need to amend your address before dispatch.

9. Damaged in Transit If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or refund promptly.